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Treating Customers Fairly: Items from the FSB

Presentations and papers on Treating Customers Fairly from the FSB


  Downloads »

TypeSize
1. FSB's TCF Workshop January 2010
PDF
52 KB
2. FSB Treating Customers Fairly discussion paper - April 2010
PDF
1024 KB
3. TCF Roadmap March 2011
PDF
678 KB
4. Treating Customers Fairly by Leanne Jackson, Head: Treating Customers Fairly, Financial Services Board June 2011
PDF
120 KB

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Companies Act 71 of 2008 »  Competition Issues »
Conflict of Interest »  Duty of Good Faith and Disclosure »
Education and Training »  Ethics in Business »
FAIS »  Financial Sector Charter »
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FSB PF Circulars »  Global Economic Outlook »
Industry Codes and Standards »  Industry Structure »
Integrating Healthcare and Employee Benefits »  Intermediaries Liability Exposures »
New Financial Sector Framework - March 2011 »  Other Glossaries »
Pension Fund Member Communication »  Pension Funds Act »
Pension Funds and Tax »  Principal Officers of Pension Funds »
Professionalism »  Reputation »
Retirement Fund Governance »  Risk Profiling »
Social Security and Retirement Savings Reform Process »  Solutions for Retirement »
Treating Customers Fairly »  

From The Glossary »

Incidence Rate:

Number of times losses occur. This statistic measures the expectation of loss. Together with information about loss severity it can be used to calculate premium rates.
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