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OMBUD

FAIS Ombud

 The objective of the FAIS Ombud is to consider and dispose of complaints by clients against financial services providers in the terms of the FAIS Act.
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Ombudsman for Short-Term Insurance

 The purpose of the Short Term Insurance Ombudsman is to resolve disputes between members and insured consumers in an independent, impartial, cost-effective, efficient, informal and fair way. .
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From The Glossary »

Direct Insurance:

Insurance where the insurer has a direct contractual relationship with the insured, including co-insurance. Direct insurance by implication excludes reinsurance.
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