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Brexit | What is your risk matrix?

The United Kingdom has voted to leave the European Union. There will be significant consequences for many businesses and, while the departure process will take several years, planning should start immediately to identify the risks and opportunities that the UK’s exit may bring. Norton Rose Fulbright ...
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Keeping Customers Satisfied

This has always been an important component of business, even before Simon & Garfunkel turned the phrase into a hit song. A recent article on customer views of short-term insurers, led me to the website of the South African Consumer Satisfaction Index (SAcsi). They deal with a number of important ...
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Momentum Health scoring high on member satisfaction

The South African Customer Satisfaction index (SAcsi) recently afforded Momentum Health a higher than industry score of 75. 6, denoting its members’ overall satisfaction with Momentum Health and its ability to meet its members’ expectations. SAcsi Industry comparison graph: According ...
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SA Medical Aid Customer Satisfaction Index shows positional changes in the industry

A sample of 2105 private medical aid policyholders in South Africa gave the health insurance industry a satisfaction score of 74. 2 out of 100 in the latest South African Customer Satisfaction Index (SAcsi), which is virtually unchanged since the last measure in 2015. The industry is seeing a change ...
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Sustainability of medical schemes will be improved if they can negotiate tariffs with health providers

While prescribed minimum benefits (PMBs) have presented the advantage of helping to ensure a minimum level of cover for medical scheme members, they have also had some less positive, and quite unintended, consequences for the healthcare funding industry that are important to consider. One of the more ...
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Sector allocation:

Investment of certain proportions of a portfolio in certain sectors.
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