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Integrated, customer-orientated focus needed to improve efficiency in financial services sector

The South African financial sector is facing an efficiency problem, often caused by outdated processes and technology, ineffective workforce management and segmented client service offerings. This means that administrative output is not functioning as optimally as it could, which impacts on a business’s ...
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Old Mutual Rectifies Structures

In a media release on 21 May 2013, the Financial Services Board (FSB) announced that it had initiated regulatory action against Old Mutual for transgressions of Directive 159. A. i which applies to both the Long and Short Term Acts. This Directive sets out specific requirements for insurers who outsource ...
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Rescue plan in place for controversial medical guideline tariffs

In its quest to find common ground with a medical profession fiercely opposed to the regulation of medical practitioner fees, the Health Professions Council of South Africa (HPCSA) recently appointed respected healthcare actuary Shivani Ramjee to assist with the process of setting a guideline tariff ...
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The Insurance and Financial Services Retail Distribution Review and Scaled Advice

Conducting a proper needs and risk analysis prior to assisting the client in making an informed decision is of particular importance to the regulators. This requires obtaining all the relevant information from the client, looking at the big picture and then offering holistic advice. An advisor ...
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Dealing with high price-tag drugs and treatment

There has been a lot of hype recently around new high-cost biologicals (pharmaceuticals derived from living organisms), and increasing debate as to whether the general public will be able to afford them. com, currently less than 10% of the top listed pharmaceutical companies’ marketed products ...
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Contributions (Pension Fund):

The amounts paid or payable by a member and/or the member’s employer in terms of the rules of the fund.
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