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OMBUD

Credit Information Ombud

 The office of the Credit Information Ombud resolves complaints from consumers and businesses that are negatively impacted by Credit information. At all times we will act honestly, independently and fairly, balancing the rights of both credit receivers and credit grantors. All matters will be ...
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FAIS Ombud

 The objective of the FAIS Ombud is to consider and dispose of complaints by clients against financial services providers in the terms of the FAIS Act.
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Ombudsman for Banking Services

 The Ombudsman for Banking Services (OBS) resolves individual complaints about banking services and products. We aim to do this impartially, fairly and confidentially.
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Ombudsman for Long-Term Insurance

 The mission of the Ombudsman for Long-term Insurance is to mediate in disputes between the subscribing members of the industry and policyholders.
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From The Glossary »

Excess:

A policy condition whereby the insured is required to pay a portion of the loss, as stipulated in the policy (for example the first R2 000 of a motor vehicle damage claim). The insurer would pay the balance over that amount.
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