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A loss Consumers can ill afford

Published

2012

Mon

06

Feb

The FSB regularly provides an update on the number of licences which were suspended or withdrawn and those whose status was reinstated after withdrawal or suspension.

The table below provides details of such reports released over the last 13 months.
 

FSP update on:

Suspended

Suspension Lifted

Licences Withdrawn

Licences Reinstated

30/01/2012

514

79

3

 

13/01/2012

10

123

125

7

03/10/2011

3

323

15

9

10/11/2011

826

56

10

22

23/09/2011

27

122

15

22

15/08/2011

258

57

21

25

22/07/2011

57

50

15

33

19/05/2011

26

106

502

22

31/05/2011

67

158

5

19

16/05/2011

909

114

23

20

15/03/2011

29

10

8

17

18/02/2011

5

46

1485

2

Total

2731

1244

2227

198

 

The majority of suspensions and withdrawals were imposed as a result of non-payment of levies and failure to submit compliance reports and/financial statements when due.

It is difficult to believe that FSPs are still unaware of these requirements, 8 years after the FAIS Act was implemented. There must be other reasons for this loss in FSP numbers.

A closer look reveals that the “offs” (4 958) outnumber the “back ons” (1 442) by 3 516.

This is a staggering number in anybody’s language.

As someone who has spent a large part of his career recruiting, appointing and training financial advisors, I am more than aware of the high turnover of advisors in the industry. Positive growth in real numbers is a major achievement under normal circumstances.

What makes the figures even more startling is the fact that we are not talking about 3 516 individuals; these are licenced entities, often comprising reps and clerical staff. The real damage is therefore considerably bigger than the figures would suggest.

Whilst there is no empirical evidence to support this, we are of the opinion that a substantial number of advisors plan to exit the industry when the deadline for the writing the regulatory examinations arrive.

Most of these will be vastly experienced practitioners. To calculate the impact on the quality of advice is not possible, but it will be vast, and in stark contrast with the aim of regulation, namely to improve the service given to consumers.

Proposed future changes in the industry include the introduction of a “Treat the Customer Fairly” set of rules and a review of commission, with the stated intent of changing advisor remuneration to a fees-based model. There are also plans to introduce a Super ombud to replace the current system of industry appointed ombuds.

One must assume that the figures quoted above will be taken into account when plans are made to implement further control measures.

There are certain positive signs as well: the current requirements in terms of financial soundness is under review, and we think that other measures are also receiving attention, mainly as a result of the financial impact thereof on the the smaller FSPs.

Most of what we see in place today, in terms of regulation, stems from what is used overseas, particularly in the UK and Australia.

Whilst there is no need to re-invent the wheel, one wonders how much consideration was given to our uniquely South African set-up, particularly from a demographics perspective of consumers of financial product consumers?

As we said in an earlier article: the cost of financial advice could become so expensive that only the rich would be able to afford it.

Where would that leave those consumers most in need of it?

To paraphrase an old saying:

If you think advice is expensive, consider the cost of ignorance.

 
Source: Paul Kruger: Moonstone Information Refinery (Pty) Ltd
 
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Loss Ratios:

Claims expressed as a percentage of premiums. Two ratios in common use are: _ Paid loss ratio – paid claims divided by written premiums; and _ Incurred loss ratio – incurred claims divided by earned premiums. Loss Ratio Stabilisation Cover. See stop loss reinsurance.
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