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Occupational Qualifications

INSETA has finalised the draft design of the occupational qualification for the generic components of the Financial Services Representative. This generic core has 3 tasks which are:

1. The Financial Services Environment

a. Regulatory environment

b. Financial services market

c. Law of contract

2. Customer Relationship Management and

a. Interpersonal and sales skills

b. Marketing and client acquisition

c. Client retention

3. Quantification of Needs and Recommending Solutions

a. Risk management

b. Needs identification and analysis

c. Basic financial literacy

It has been made very clear by all sub-sectors participating in the development process that this content needs to be integrated with sub-sector relevant commodity modules in order to ensure relevant qualifications which enable the qualified individual to be operational in the market.

INSETA are currently seeking approval from the Quality Council for Trades and Occupations (QCTO) to develop the sub-sector specific components and a request will be put out to industry to participate in this development.

Once this approval has been granted INSETA will be seeking the participation from the Short Term Insurance industry in the development of the short term personal lines and short term commercial lines specific modules.

INSETA and the IISA request that the Short Term Insurers and Brokers consider their participation in this process to ensure that we have industry relevant qualifications.

For more information on the above or how to get involved, please contact either Charmaine Koch at the IISA or Nadia Traut at INSETA.

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