Icon

Directory

IconAccounting & Tax
IconActuaries
IconAdministrators
IconAppraisers & Valuers
IconArbitration Services
IconASIB
IconAssessors & Loss Adjusters
IconAssist and Lifestyle Benefits
IconAssociations & Institutes
IconAuditors
IconBBBEE Consulting and Verification Agencies
IconBroker Acquisition Financing
IconBrokers for Brokers
IconBusiness Process Management
IconCall Centre Outsourcing
IconCompany Secretarial Services
IconCompliance
IconConsumer Protection
IconCorporate Governance
IconCredit Bureaus
IconDebit Order Collection Facilities
IconDefensive Driver Training
IconEducation and Training
IconEmergency Medical Rescue
IconFAIS
IconFire, Storm, Flood Damage Specialists
IconHuman Resources
IconIndustrial Cleaners
IconInformation Technology and Software Partners
IconInsurance Companies
IconLegal
IconLightning Damage & Surge Protection Specialists
IconNiche Insurance Products
IconOmbud
IconOutsourcing Companies
IconPremium Financing
IconPublic Loss Adjustors
IconPublications
IconRating Agencies
IconReference Books & Material
IconRegulatory Authorities
IconRisk Finance
IconRisk Management
IconRisk Surveyors
IconSalvage Operators
IconSpecialized Claims Investigations & Assessing
IconSurveys and Research
IconTraining Courses & Workshops
IconUnderwriting Managers
IconVehicle Accident Management
IconVehicle and Household Risk Inspection Services
IconVehicle Tracking
IconWellness Programs
IconWholesale Brokers
IconZZZZZZ
Image
  Subscribe To »

Broker industry showing support of Santam

Published

2012

Fri

08

Jun

- voted best insurer in SA for the 4th year running-

 

South Africa’s largest short-term insurer, Santam, has claimed the awards  of Best Commercial Insurance and Best Personal Lines Insurance by independent brokers with Best Commercial Insurance been awarded to Santam for the fourth year running. This was announced by the Financial Intermediaries Association of Southern Africa (FIA) at the annual Insurer of the Year ceremony in Sandton, Johannesburg on 7 June 2012.

 

“Strong partnerships with our brokers and maintaining a client centric approach to business have been critical in us retaining our leadership position in the short-term insurance industry,” says Edward Gibbens, executive head of broker distribution at Santam.

 

Santam has introduced a host of enhancements to many aspects of their value proposition over the last year, showing its continued commitment to the broker industry.

 

Santam’s true differentiators as an industry leader are:
 

-          Santam have invested in 17 Drive-in Centres, with a target of 41 centres nation-wide.

-          The introduction of its claims card saw the award ‘Best Corporate Prepaid Programme’ award at the 2011 Global Prepaid Awards in London for the innovative way in which Santam utilises prepaid card technology to pay its claims, providing convenience and choice to policyholders. “This programme has enabled us to create flexibility in our claims processed as well as rewarding policyholders for positive risk management behaviour which benefits the policyholder as well as Santam,” says Gibbens.

-          Its commitment to operational effectiveness and the speed of claims handling is an important differentiator for the company.  “Our new Claims segmentation model using analytics technology is helping to speed up claims that typically took at least three days to settle. Now legitimate claims can be settled within hours,” says Gibbens. Last year, Santam paid R10.8bn in claims pay-outs.

-          The alternative glass offering on motor insurance waives the traditional excess, putting money back in the hands of the motorist.

-          Later this year, Santam will also introduce the automation of annual premium adjustments for its Personal Lines policy-holders on motor car insurance. “Consumers have been asking for this and we are confident it will go a long way to providing them with real value,” says Gibbens.

 

These awards have always been an important yardstick for Santam to determine how we are measured in our industry.  We are proud and encouraged to receive these awards once again. Brokers have always been a key part of the success of our business and will continue to be a vital component for Santam to maintain its position as the market leader,” concludes Gibbens.

 
Source: FTI Consulting
 
« Back to previous page Print this page » |
 

Breaking News »

The Financial Sector Conduct Authority

A reader recently commented on media releases from various regulatory bodies, complaining that it contains fancy sounding, but confusing terminology for the normal adviser who is only really interested in how changes ...
Read More »

  

The reality of vehicle cloning in South Africa

by Indrani Nair, Claims Specialist, Centriq Insurance According to estimates released by the South African Insurance Crime Bureau (SAICB), R8. 1 billion worth of vehicles remain behind (and get cloned) and R514 ...
Read More »

  

Cost of Easter road deaths calls for new approach to road safety

This Easter was SA’s worst recorded death toll for an Easter period. The number looks set to rise to 400 once all fatalities have been accounted for, after an obligatory 30-day period. While the annual ...
Read More »

  

Willis makes firm offer to buy Gras Savoye at year-end 2015, to expand its fully integrated multinational offering to clients

LONDON: Willis Group Holdings plc (NYSE: WSH), the global risk advisory, re/insurance broking, and human capital and benefits firm, announced today that it has made a firm offer to acquire the remaining 70 per ...
Read More »

 

More News »

Image

Healthcare »

Image

Investment »

Image

Life »

Image

Retirement »

Image
Image
Image
Image
Image
Image
Image
Image
Image
Image
Image
Image

From The Glossary »

Icon

Endowment:

An endowment is a policy, which is taken out for a specific term. Put simply, it is a disciplined savings plan in which you agree to save a certain amount each month for a specific period of time, normally five or ten years, and the life assurer agrees to pay out the investment returns by that date.
More Definitions »

 
 
By using this website you agree to the Terms of Use.
Copyright © Stoker Risk & ICT (Pty) Ltd 2004 - 2015.
All Rights Reserved.
Icon

Advertise

  Icon

eZine

  Icon

Contact IG

Icon

Media Pack

  Icon

RSS Feeds