Icon

Directory

IconAccounting & Tax
IconActuaries
IconAdministrators
IconAppraisers & Valuers
IconArbitration Services
IconASIB
IconAssessors & Loss Adjusters
IconAssist and Lifestyle Benefits
IconAssociations & Institutes
IconAuditors
IconBBBEE Consulting and Verification Agencies
IconBroker Acquisition Financing
IconBrokers for Brokers
IconBusiness Process Management
IconCall Centre Outsourcing
IconCompany Secretarial Services
IconCompliance
IconConsumer Protection
IconCorporate Governance
IconCredit Bureaus
IconDebit Order Collection Facilities
IconDefensive Driver Training
IconEducation and Training
IconFAIS
IconFire, Storm, Flood Damage Specialists
IconHuman Resources
IconIndustrial Cleaners
IconInformation Technology and Software Partners
IconInsurance Companies
IconLegal
IconLightning Damage & Surge Protection Specialists
IconMedical Rescue
IconNiche Insurance Products
IconOmbud
IconOutsourcing Companies
IconPremium Financing
IconPublic Loss Adjustors
IconPublications
IconRating Agencies
IconReference Books & Material
IconRegulatory Authorities
IconRisk Finance
IconRisk Management
IconRisk Surveyors
IconSalvage Operators
IconSpecialized Claims Investigations & Assessing
IconSurveys and Research
IconTraining Courses & Workshops
IconUnderwriting Managers
IconVehicle Accident Management
IconVehicle and Household Risk Inspection Services
IconVehicle Tracking
IconWellness Programs
IconWholesale Brokers
IconZZZZZZ
Image
  Subscribe To »

14th FIA industry awards provides opportunity to highlight professionalism

Published

2012

Thu

14

Jun

 

By Justus van Pletzen, Chief Executive Officer of the Financial Intermediaries Association of Southern Africa

 

With professionalism being one of the key drivers behind the strategy of the Financial Intermediaries Association of Southern African (FIA), the organisation came to the decision 14 years ago that the conduction of an annual survey among its members would not only encourage the FIA’s business partners to maintain a high standard in the financial services sector, but also ensure they adapt and stay up-to-date with the needs and challenges of this dynamic industry.

 

Since the implementation of the Financial Advisory and Intermediary Services Act (FAIS) in October 2004 South African financial intermediaries have been bombarded with numerous legislative changes which - although positive in the long term for the consumer, intermediary and industry as a whole - have impacted the way intermediaries run their businesses as well as the way they service their clients.

 

As a result financial intermediaries have begun to rely quite heavily on the quality of service from their partners - the product providers. In the financial services industry, the basis of a successful partnership is built upon a solid foundation of healthy business relationships, appropriate and sound products, and excellent service. After all, intermediaries can only provide quality service to their clients if all of the above is met by their service providers.

 

It is important to recognise those who have gone the extra mile in making the FIA Annual Industry Awards a noteworthy measure of the standards of financial services product providers in South Africa, which has grown to become a highly anticipated industry event. Bluestream Consulting, an independent research company, is responsible for the survey which involved 23 000 phone calls made to financial intermediaries as well as the rating of 6000 contracts this year. The survey is approved by the Department of Statistics at the University of Pretoria, therefore we are confident that the process as it is also is objective and in line with international standards.

 

The FIA congratulates all its winners who have proven, like every other year, that the competition is clearly getting tougher as the results were very close.

 

The FIA is proud that its members strive to operate according to the FIA’s Code of Conduct which, together with the support of our business partners, keeps the interests of our members’ most important assets, namely their clients’ interests, as their number one priority. Without a doubt, FIA members are well informed intermediaries who have a unique commitment to their clients, which is highly valued.

 
Source: Epic Communications (Pty) Ltd
 
« Back to previous page Print this page » |
 

Breaking News »

Coming to grips with a turbulent and complex labour environment

Next year will bring with it even more change and upheaval in South Africa’s labour environment as organisations struggle to come to grips with the nuances of new and amended laws and regulations around equal ...
Read More »

  

A return to pre-crisis levels of global trade is unlikely but potential for growth exists

By Coface, the international credit insurer Following thirty years of unprecedented expansion, global trade is experiencing a period of radical change. Is the slowdown a cyclical phenomenon or long-lasting and ...
Read More »

  

PoPI is not a Flower - Part 1

South Africa’s Constitution is regarded as one of the best in the world when it comes to safeguarding the rights of its citizens. From it evolved a number of interventions aimed specifically at preventing ...
Read More »

  

Driving excellence in a financial services call centre

By Ivanna Granelli, founder of Can!Do Consulting Financial services companies rely heavily on their contact centres to drive their customer acquisition and retention strategies. Yet most banks and insurance ...
Read More »

 

More News »

Image

Healthcare »

Image

Investment »

Image

Life »

Image

Retirement »

Image

Quick Survey »

  Sponsored by
Image
Can there be fair discrimination in the workplace?



|Results »
Image
Image
Image
Image
Image
Image
Image
Image
Image
Image
Image

From The Glossary »

Icon

Policy Benefit:

A policy benefit is much the same as its proceeds, but whereas proceeds refer more directly to investment policies, benefits relate more to risk policies, life or disability. Both have to do with the policy 'paying out'.
More Definitions »

 
 
By using this website you agree to the Terms of Use.
Copyright © Stoker Risk & ICT (Pty) Ltd 2004 - 2014.
All Rights Reserved.
Icon

Advertise

  Icon

eZine

  Icon

Contact IG

Icon

Media Pack

  Icon

RSS Feeds