Advertise Here


IconAccounting & Tax
IconAccreditation Bodies
IconAssociations and Institutes
IconBBBEE Consulting and Verification Agencies
IconBusiness Process Management
IconBusiness Process Outsourcing
IconCompany Secretarial Services
IconCompare Medical Scheme Benefits
IconConsumer Protection
IconCorporate Governance
IconCredit Bureaus
IconDebit Order Collection Facilities
IconEducation and Training
IconEmergency Medical Rescue
IconExpatriate Cover
IconHealthcare Consultants
IconHuman Resources
IconInformation Technology and Software Partners
IconManaged Healthcare Service Providers
IconMedical Aid Administrators
IconMedical Aid Schemes
IconMedical Schemes Trustees Liability Insurance
IconMedical Service Providers
IconPolicy Administration
IconRegulatory Authorities
IconSurveys & Research
IconTraining Courses & Workshops
IconWellness Programs
  Subscribe To »

Focusing on people issues is vital to weather recession






Company Listing: Ovations »

Right skills in right areas is critical; people cannot be an after-thought


Organisations need to place as much emphasis on having the right people skills in the right operational areas as they do on optimising their systems and processes if they are to survive the current downturn and be in a position to take advantage of the next economic upswing.


This is the view of Jaco Kotze, head of people capital management at Johannesburg-based business transformation consultancy, Ovations.


“Now is the ideal time for organisations to be reviewing the structure and design of their workforce and skills make-up to ensure that it best suits their strategies and objectives,” he says.


“Placing all the focus on processes and systems is short-sighted as people have to make these initiatives and interventions work. People cannot be an after-thought, they have to be central to all planning and budgeting that takes place.”


Kotze says it is critical for organisations to implement intensive change management and training programmes if new processes and systems are introduced, as without complete buy-in from staff, results will be compromised.


He cautions that failure to undertake effective change management can lead to time-consuming and expensive damage control and “fixing up” at a later stage.


“People issues are usually seen as soft issues, but if they are not handled properly they can have a hugely negative impact on any organisation,” says Kotze.


“Investing in people and finding meaningful ways to recognise, measure and reward them is extremely important as it leads to better workforce morale and ultimately to improved organisational performance.”


On the subject of cutting back on staff during the downturn, Kotze believes this has to be handled with enormous care as losing the wrong people can be detrimental and difficult to recover from.


He believes that companies often count on “natural attrition” to reduce staff numbers, but this often results in the loss of good, reliable and skilled staff.


“If you need to reduce the size of your workforce, do it for the right reasons. It is not just a numbers game. You need to do an analysis of who you want to retain and who you can do without. You also need to ascertain whether or not you have the right people to take your organisation forward when the economic upswing occurs,” adds Kotze.


“Keeping your best people and being able to attract good people is crucial for the long term success of any organisation.”    


Ideally, says Kotze, organisations need to ensure that their focus is as much on people as it is on processes, that change management is fully utilised when new processes and systems are introduced, and that restructuring or downsizing is done is such a way that the right people are retained.

Source: Macmillan Communications
« Back to previous page Print this page » |

Breaking News »

Lloyd’s presents solutions for global industry and government partnerships

Lloyd’s presents solutions for global industry and government partnerships to fast-track societal and economic COVID-19 recovery Open-source frameworks provide blueprint for better protecting society ...
Read More »


Insurance Gateway Launches Virtual Offices

Insurance Gateway developed a new way of connecting brokers to their clients. This new platform will launch 1 July 2020 and I would like to invite you to have a look. To view our offices please click the link below ...
Read More »


Norton Rose Fulbright’s Insurance Comic Book

It is never fun having to reject a claim but we have found a fun way to learn how to do it fairly. As the brainchild of who else but Donald Dinnie, director at global law firm Norton Rose Fulbright, for ...
Read More »


SAIA Appoints Ms Pamela Ramagaga as General Manager: Insurance Risks

It is with great pleasure to announce to you that the South African Insurance Association (SAIA) has appointed Ms Pamela Ramagaga to the position of General Manager: Insurance Risks effective 1 June 2020. Ms ...
Read More »


More News »


Investment »


Life »


Retirement »


Short-term »

Advertise Here
Advertise Here

From The Glossary »



The rate at which the general level of prices for goods and services is rising, for example, a bottle of milk that cost R1 10 years ago, today costs R9.
More Definitions »






Contact IG


Media Pack


RSS Feeds

By using this website you agree to the Terms of Use.
Copyright © Insurance Gateway (Pty) Ltd 2004 - 2020. All Rights Reserved.