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Credit Information Ombud

The office of the Credit Information Ombud resolves complaints from consumers and businesses that are negatively impacted by Credit information. At all times we will act honestly, independently and fairly, balancing the rights of both credit receivers and credit grantors. All matters will be ...
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FAIS Ombud

The objective of the FAIS Ombud is to consider and dispose of complaints by clients against financial services providers in the terms of the FAIS Act.
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Ombudsman for Banking Services

The Ombudsman for Banking Services (OBS) resolves individual complaints about banking services and products. We aim to do this impartially, fairly and confidentially.
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Ombudsman for Long-Term Insurance

The mission of the Ombudsman for Long-term Insurance is to mediate in disputes between the subscribing members of the industry and policyholders.
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Tax Ombud

The Office of the Tax Ombud was established in October 2013 to enhance the tax administration system. Until then, there was no independent redress channel for taxpayers who had exhausted the normal SARS complaints mechanisms. Our Office is based on best international practice and was modelled on the ...
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From The Glossary »


Replacement Value Insurance:

Insurance that is issued to cover the full replacement cost of property damaged or destroyed. Unlike indemnity value , it does not take into account the effects of depreciation.
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