First edition of the Ombudsman’s Briefcase for 2021
In our first edition of the Ombudsman’s Briefcase for 2021 we take this opportunity to wish you a safe and prosperous year ahead. We face this year with a little more hope having emerged from a second wave of the coronavirus and with the COVID-19 vaccine being rolled-out.
In this edition we look at insurance claims that arose due to the COVID-19 pandemic, and how OSTI dealt with them.
OSTI’s Terms of Reference require the office to deal with matters using “the criteria of law, equity and fairness”. The office is empowered to resolve complaints and disputes and make rulings “based on the law and equity”. It must have regard to the provisions of the policy, the circumstances of each case and what is fair and reasonable in those circumstances. Each matter must be considered on its own merits. OSTI, however, cannot re-write or amend the terms of a policy
Wednesday, 14 April 2021 - International trends show a significant possibility of a resurgence of Covid 19 hitting South Africa in the next few months. Considering the significant increase in life insurance and ... Read More »
Technical excellence is a term that is often cited in insurance, and especially so in relation to AGCS’s international clients with their complex risk profiles. But while it is frequently used, what does ... Read More »
All businesses with employees, customers and suppliers must comply with POPIA, which comes into effect on 1 July 2021. Here is a practical guide to the most important aspects
With the commencement ... Read More »