Advertise Here
Icon

Directory

IconActuaries
IconAssociations & Institutes
IconAuditors
IconBBBEE Consulting and Verification Agencies
IconBenefit Administrators & Investment Managers
IconBusiness Chambers
IconBusiness Process Management
IconBusiness Process Outsourcing
IconCompliance
IconConsumer Protection
IconCorporate Governance
IconCredit Bureaus
IconDebit Order Collection Facilities
IconEducation and Training
IconFAIS
IconHuman Resources
IconInformation Technology and Software Partners
IconLegal
IconOmbud
IconPension Fund Trustee Liability Insurance
IconPension Fund Trustee Training
IconPension Funds Adjudicator
IconPolicy Administration
IconPolicy Trading
IconPublications
IconRegulatory Authorities
IconRetirement Funds registered by the FSB
IconRetirement Products
IconSocial Grants (Government)
IconSurveys and Research
IconTraining Courses & Workshops
IconTrust Establishment & Management
IconWellness Programs
Image
  Subscribe To »

Scam alert: call centre and office administration jobs in insurance or banking

Published

2016

Mon

12

Dec

 

By Tamara Jacobsen, Director, Applied Learning Academy

The unemployed daughter of an acquaintance responded recently to a call centre position advertised on a job website. This is a copy of the actual ad:

“We are now looking for Matriculants or Grade 11 people to work in our client based in Randburg call centre to deal with different products like- outsourcing Liberty Life, Nedbank, Telekom, Multichannel, MTN Mobile, Telekom Mobile and Hollard. You must be hardworking and self-motivated with good communication skills, age 18 – 30 years needed and must be starting around Johannesburg or Randburg as no experience is required since training is available for Free. Salary ranges from R4500-R9000.” 

On arrival, she was told that she needed to pay R200 to secure her place on the ‘free’ training.  The family put the money forward in the belief that it would lead to a job. They also scrounged money together for transport for her. At the end of the five day training course (which was rather lacking in content), they were asked to put another R550 forward to obtain the ‘certificate’.

The family approached the business in central Johannesburg. They noticed that the office staff of the unnamed business were answering calls from at least ten different cell phones. When challenging the staff of the business about the false promises, they were threatened by two foreign nationals and were forced to leave. We became involved after hearing about this scam and conducted our own research. We uncovered the following:

  • There are many, many similar ads posted on job sites across South Africa. The ads typically claim that there are multiple job opportunities in call centres, office admin or sales where no previous experience is required, i.e. unemployed matriculants and their families are being deliberately targeted;
  • The starting salary is typically above average for an inexperienced person entering the job market;
  • Where a website has been indicated, it is mostly invalid or the company when contacted, knows nothing about the job and did not hire agents to conduct recruitment;
  • Up front money is requested from applicants of between R200 and R800 – this fee is positioned as a ‘training’, ‘registration fee’ or ‘placement’ fee;
  • The process does not always refer to or include basic call centre training;
  • After a successful ‘interview’ or ‘training’ session, the applicant is asked to pay a further fee for ‘processing’, a ‘certificate’ etc;
  • None of the applicants ever secure a job through the ‘agency’.

A number of the large corporates like Vodacom and Telkom mentioned in the ads have posted warnings about the scam on the internet. Speaking with a number of our insurance and banking clients, they confirmed that they would never recruit call centre staff through the types of processes mentioned in the false job ads.

The ‘no experience required’ job scam is extensive and well organised. They even deliberately include spelling, typing and/or grammar errors to filter out less educated applicants. According to scamsters, less educated people are not as likely to contact authorities and more likely to pay a second or third fee before figuring out that it is a scam. The advertisers also typically promise a higher than average starting income level to encourage people desperate for a job opportunity to suspend their reasoning in the hope that it is possibly true.

Tips on recognising a false job opportunity

Here are some tips to help identify whether an advertised job opportunity is a possible scam:

  • Generic email addresses are used rather than a company email address, e.g. a gmail account;
  • There are spelling, typing and/or grammar errors in the ad;
  • A higher than average salary for the particular position and level of experience is promised;
  • A fee is payable on arrival, being successful in an ‘interview’, or on ‘acceptance’;
  • The company’s name is not mentioned in the ad or if it is, it does not exist or the real company knows nothing about the advertised position.

Help protect the unemployed – spread the word

Professional recruiters will be working through a registered business with a proper email address or contact number (not just a cell phone number). Their ads contain few or no spelling, typing or grammar errors. Further, professional recruiters are paid by the company who hired them to source people for a position and will not ask for any fee from applicants. Applicants should therefore look for clues within the ads and check the credentials of an advertiser before submitting an application. If any payment is requested, it is a scam and the applicant should leave immediately.

Please tell friends and acquaintances about this scam, especially those with a family member who is looking for a job. There have been approximately 40 new ads of this nature posted on different job websites within the last day – it is a significant problem and unacceptable. We have started a campaign by notifying the various job seeking website administrators and through this notice. We ask you to please help protect fellow South Africans by spreading the word!

 
Source: Applied Learning Academy
 
« Back to previous page Print this page » |
 

Breaking News »

Allianz Global Corporate & Specialty appoints first Chief Data Officer

Chief Data Officer Ali Shahkarami will align global data initiatives, tools and investments and further drive AGCS’s data and analytics strategy With this newly created role Allianz Global Corporate & ...
Read More »

  

Allianz appoints Africa Head of Property, Energy and Construction

Robert Ter Morshuizen has been appointed Head of Property, Energy and Construction effective from April 1, 2020 reporting to Allianz Global Corporate & Specialty (AGCS) Africa CEO Thusang Mahlangu, Global Head ...
Read More »

  

Covid-19 and insurance claims

If you haven’t already dusted off the business interruption, liability and event cancellation policies you have underwritten, or placed for an insured, and checked for coronavirus coverage, now is the time ...
Read More »

  

Cyber risk during COVID-19 outbreak

A common response by businesses to the spread of COVID-19 has been to implement measures that require social distancing and remote working. To ensure business continuity, some of these measures rely on the availability ...
Read More »

 

More News »

Image

Healthcare »

Image

Investment »

Image

Life »

Image

Short-term »

Advertise Here
Image
Image
Advertise Here

From The Glossary »

Icon

Interpretation:

The meaning given to wording in the policy.
More Definitions »

 

Advertise

 

eZine

 

Contact IG

 

Media Pack

 

RSS Feeds

By using this website you agree to the Terms of Use.
Copyright © Insurance Gateway (Pty) Ltd 2004 - 2020. All Rights Reserved.