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Tel: 082 606 7227


Let us help you increase your success in sales.  Plus we'll do so in a way that ensures good and fair customer outcomes.  Send us your call recordings, we'll analyse every call (not just a sample for QA) and give you extremely useful insights.  Call Brilliance.  Try us out for a few months and see the value.


Brilliance helps companies become more successful with their customers 

Supporting the success of our clients, we provide:

  1. Online solutions
  2. Guidance and reviews
  3. Coaching and training


1.  Great online solutions designed for financial services firms

Our software-as-a-service products are a pleasure to use, cost-effective and flexibly available on a subscription basis.  These are practical tracking and management solutions to help you in:

-   Complaints management and regulatory reports

-   Conduct management and TCF tracking

-   Third party monitoring and management

-   Employee feedback for recognition and continuous business and product improvement

-   Having bespoke solutions to meet your unique needs

And more.


2.  Let us review your stats, documents or processes and give success-driven guidance

With over 25 years’ expertise in:

-    customer trust and retention

-    building customer-centric culture

-    complaints management and service recovery

-    and good conduct for fair customer outcomes (since 2006)

Brilliance adds direct value through each review that we do. 

We also provide a monthly service of analysing your recorded sales and service calls.  Our reports provide valuable insights for Compliance, Quality Assurance and Customer Experience.


3.   Receive first-class customer-centric coaching

With advanced studies in Customer Communications and Psychology as well as an MBA in customer loyalty, Samantha Hillion-Burns is perfectly placed to give private or small group coaching sessions.  She runs these sessions via via Zoom/Teams/Skype for both local and international clients to increase their success with customers. 


At Brilliance we believe in doing what’s best for customers.  We believe in customer-centric standards and quality management.  We believe in making this world a better place by helping more companies achieve success for their customers with integrity and purpose.

If you want to be brilliant for your customers, we’d love to work with you.

Contact Samantha Hillion-Burns:  082 606 7227

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Brilliance loves its clients

Here’s a sample of great companies we have the honour of serving


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From The Glossary »


Simple compound growth method:

Calculating a growth rate by relating terminal value to initial value and assuming a constant percentage annual rate of growth between the two values.
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