First edition of the Ombudsman’s Briefcase for 2021
In our first edition of the Ombudsman’s Briefcase for 2021 we take this opportunity to wish you a safe and prosperous year ahead. We face this year with a little more hope having emerged from a second wave of the coronavirus and with the COVID-19 vaccine being rolled-out.
In this edition we look at insurance claims that arose due to the COVID-19 pandemic, and how OSTI dealt with them.
OSTI’s Terms of Reference require the office to deal with matters using “the criteria of law, equity and fairness”. The office is empowered to resolve complaints and disputes and make rulings “based on the law and equity”. It must have regard to the provisions of the policy, the circumstances of each case and what is fair and reasonable in those circumstances. Each matter must be considered on its own merits. OSTI, however, cannot re-write or amend the terms of a policy
Terrie Ellie ( far left) (Winner of the Mentorship Award) with Nabeelah Kolia (ASABA President) and Kaila Fourie (Newly elected ASABA EXCO member) and Paballo Makupu (far right) (student liaison on the ASSA (Actuarial ... Read More »
Always keeping your car in good nick and regularly serviced could well be to your advantage in the event that an insurer disputes a claim on the basis that the vehicle was in an unroadworthy state. The Ombudsman ... Read More »
Nations, activists and scientists are readying themselves to haggle over emission reduction commitments at the upcoming 26th United Nations Climate Change Conference of the Parties (COP26) in Glasgow, Scotland, ... Read More »