IconAccounting & Tax
IconAppraisers & Valuers
IconArbitration Services
IconAssessors & Loss Adjusters
IconAssist and Lifestyle Benefits
IconAssociations & Institutes
IconBBBEE Consulting and Verification Agencies
IconBroker Acquisition Financing
IconBrokers for Brokers
IconBusiness Process Management
IconBusiness Process Outsourcing
IconCall Centre Outsourcing & Sales
IconCompany Secretarial Services
IconConsumer Protection
IconCorporate Governance
IconCredit Bureaus
IconDebit Order Collection Facilities
IconDefensive Driver Training
IconEducation and Training
IconEmergency Medical Rescue
IconFire, Storm, Flood Damage Specialists
IconForensic Investigation Services
IconHuman Resources
IconIndustrial Cleaners
IconInformation Technology and Software Partners
IconInsurance Companies
IconLightning Damage & Surge Protection Specialists
IconNiche Insurance Products
IconOutbound Sales
IconOutsourcing Companies
IconPolicy Administration
IconPremium Financing
IconPublic Loss Adjustors
IconRating Agencies
IconReference Books & Material
IconRegulatory Authorities
IconRisk Finance
IconRisk Management
IconRisk Surveyors
IconSalvage Operators
IconSpecialized Claims Investigations & Assessing
IconSurveys and Research
IconTraining Courses & Workshops
IconUnderwriting Managers
IconVehicle Accident Management
IconVehicle and Household Risk Inspection Services
IconVehicle Tracking
IconWellness Programs
IconWholesale Brokers
  Subscribe To »

AMS pre-inspection reduces glass claims costs







With the cost of motor claims increasing exponentially, pure motor profits for South African insurers are marginal or often non-existent. However one company, AMS, has made excellent inroads, with stunning results on reversing this trend.


A clear area of concern for insurers is the motor glass element of their claims. Of some 20 000 mobile pre-inspections, performed by AMS over the last few months, more than half, some 53%, had damaged windscreens. Historically and still even to this day, some insurance companies send their clients, at huge inconvenience to these same clients, to a national motor glass chain for this pre-inspection. By doing this the insurer, in most cases, also unwittingly creates a glass claim for their efforts, driving these claims to previously unknown highs. However, times are changing.


Motor insurers are beginning to look at managing these risks up front as opposed to just managing the payment of claims. A manager within one of South Africa’s larger motor insurers comments, “The mobile pre-inspection, at underwriting or inception of the policy, is critical for us to better manage these risks. By using AMS, a completely independent company, we have been able to limit our glass claims to far more acceptable levels. For the first quarter of this year alone we have shaved back 23% of these types of claims, a result we are very happy with”.


Bernd Veening CEO of AMS elaborates, “Because we are completely independent, offering a full mobile inspection nationally, insurers who have taken the initiative by managing these risks up front are seeing excellent results. Our core business of motor insurance pre-inspection has two clear objectives. We ensure that the physical insurable risk is in fact a good one, and second, we do that in the least invasive way possible, by doing it fully mobile anywhere in SA. This is very important.


People, essentially you and me, just do not have the time, or money with the petrol prices, anymore to be driving around looking for a nominated place to have an inspection that our insurance companies need for their risk management.  These costs are also becoming very prohibitive in a declining market for insurers. That is why our full mobile service is so popular. Insurers are beginning to listen to their clients by offering a far more convenient value added option in this area. On the glass or windscreen element in particular we have been able to turn the claims trend around immediately.”


The glass element is but just one area of significance. AMS do a full inspection of the risk which entails key areas of recording the actual VIN number, any pre-existing damages, verifying drivers licence details along with other areas, but even more importantly, actually welcomes the client to the new prospective insurance company. Where have you ever heard or seen that before? With short term insurance being so price competitive insurers have to focus far more on the obvious aspect of risk management at the underwriting stage by way of offering value added alternatives, as opposed to just assuming their clients will continue to be happy going along with the current inconvenience.


AMS are the largest independent mobile inspection and surveying company in South Africa. With 12 years of hard earned credibility and their being fully independent, they are certainly perceived as one of the very real value added alternative to motor risk management at policy inception.

Source: Insurance Gateway®
« Back to previous page Print this page » |

Breaking News »

Allianz begins 2021 with strong results

Allianz published its Q1 financial results today May 12, 2021. In a nutshell: Total revenues of 41. 4 billion euros, adjusted for currency and consolidation effects, flat compared to prior year level 1Q ...
Read More »


Maria Grace appointed Global Head of Property at Allianz Global Corporate & Specialty

Grace joins AGCS from Everest Re Group succeeding Thierry Portevin who leads AGCS’s global risk consulting team since March. Property line of business contributed 10 percent to AGCS’s global ...
Read More »


Parents: Are you properly covered?

Parents have so much to think about, especially when it comes to essentials like savings for the family, healthcare or provisions should something bad like a dread disease happen. There are many aspects of modern ...
Read More »


Covid, Cyber, Compliance and ESG top risk concerns for financial services sector: Allianz

New AGCS report identifies key risks and loss trends for the financial services sector. Covid-19 may drive market corrections and insolvencies – which could impact financial institutions’ balance sheets, ...
Read More »


More News »


Healthcare »


Investment »


Life »


Retirement »


From The Glossary »


Net Asset Ratio:

This represents the net approved assets, as defined by the Short-term Insurance Act, less the contingency reserve, expressed as a percentage of the greater of the premiums written less reinsurance for the current or preceding financial year. The statutory minimum ratio is 15%.
More Definitions »






Contact IG


Media Pack


RSS Feeds

By using this website you agree to the Terms of Use.
Copyright © Insurance Gateway (Pty) Ltd 2004 - 2021. All Rights Reserved.